====== The Cloudbase Solutions Support Portal  ======

===== Introduction =====
This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual.

===== Create an Account =====
Visit https://support.cloudbase.it  

Click ''Sign in''  to create a new user. 
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Click the ''Create an account'' link. 

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Fill out all the required fields

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You will receive a confirmation email shortly. Please follow the link in the email to confirm your account.

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===== Submit your first ticket =====

From the main page, select ''Open a New Ticket''

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Fill out the necessary information. The individual fields are explained in the **Glossary** section.


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===== Get a reply from a Cloudbase Solutions support engineer =====

After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email.


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The ticket can be closed **only** by a Cloudbase Solutions support engineer

===== Check Ticket Status =====

From the Homepage, click on the ''Check Ticket Status'' button to see a list of all your tickets.

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===== Glossary =====
^ Help Topic | A list of available topics to better define the problem.|
^ Issue Summary | Short description of the issue.|
^ Issue Details | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, zipped files, etc).|
^ Product version | Product/Software version. Example: **mitaka**, **8.0.0**, etc.|
^ Customer ID | The Customer ID assigned when purchasing our products or services.|
^ Host ID | ID of the host or server (optional).|
^ Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional).|
^ SLA | Service Level Agreement.|