====== Cloudbase Support Team Space ======


This is the playground for the Support team.

===== Team Members =====
List the members of the support team, along with contact details.
^ Name          ^Phone            ^ Email                         ^ Skype      ^ Fleep                   ^
|Alexandru Bujor| +40785924646 | abujor@cloudbasesolutions.com | alex_bujor | bujor.alexandru89@fleep.io |
|Costin Galan| +40743609874 | cgalan@cloudbasesolutions.com | live:galan.costin | cgalan@fleep.io |

===== Internal Contacts =====
Contacts inside Cloudbase for different services used by Support Team.
^ Service               ^Contact Person ^ Preferred communication method ^
|VPN Access             | ???           | ???@cloudbasesolutions.com     | 
|Support Platform Access| ???           | ???@cloudbasesolutions.com     |

===== Escalation Points =====
When all else fails and support team cannot cover the issue, call these guys. It would be nice to get OLAs from them as well.

==== Internal ====

^ Product/Service       ^Contact Person ^ Preferred communication method ^
|Cloudbase Nova Driver  | ???           | ???@cloudbasesolutions.com     | 
|Cloudbase Cinder Driver| ???           | ???@cloudbasesolutions.com     |

==== External ====

^ Product/Service ^Contact Person ^ Preferred communication method ^
|Microsoft Stuff  | ???           | ???@cloudbasesolutions.com     | 
|Canonical Stuff  | ???           | ???@cloudbasesolutions.com     |

===== Operational Level Agreements (OLAs) =====
**Internal Teams** should provide a first response time in maximum 1h.
----
**External Providers** have their own OLAs.

===== Customers and SLAs =====
^ Customer Name ^Management Contact ^Technical Contact ^SLAs               ^
|Customer 1     |Manager 1          |Engineer 1        | First response: 2h|

===== Procedures =====
Here we go with the list of our own procedures.

===== How to =====
[[support|How to Use Support Platform]]


===== Useful Links =====
  * Known Errors
  * Workarounds
  * Google