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support-space
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support-space [2016/11/07 17:16] abujor |
support-space [2016/11/07 19:16] |
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| - | ====== Cloudbase Support Team Space ====== | ||
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| - | This is the playground for the Support team. | ||
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| - | ===== Team Members ===== | ||
| - | List the members of the support team, along with contact details. | ||
| - | ^ Name ^Phone | ||
| - | |Alexandru Bujor| +40785924646 | abujor@cloudbasesolutions.com | alex_bujor | bujor.alexandru89@fleep.io | | ||
| - | |||
| - | ===== Internal Contacts ===== | ||
| - | Contacts inside Cloudbase for different services used by Support Team. | ||
| - | ^ Service | ||
| - | |VPN Access | ||
| - | |Support Platform Access| ??? | ??? | ||
| - | |||
| - | ===== Escalation Points ===== | ||
| - | When all else fails and support team cannot cover the issue, call these guys. It would be nice to get OLAs from them as well. | ||
| - | |||
| - | ==== Internal ==== | ||
| - | |||
| - | ^ Product/ | ||
| - | |Cloudbase Nova Driver | ||
| - | |Cloudbase Cinder Driver| ??? | ??? | ||
| - | |||
| - | ==== External ==== | ||
| - | |||
| - | ^ Product/ | ||
| - | |Microsoft Stuff | ??? | ??? | ||
| - | |Canonical Stuff | ??? | ??? | ||
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| - | ===== Operational Level Agreements (OLAs) ===== | ||
| - | **Internal Teams** should provide a first response time in maximum 1h. | ||
| - | ---- | ||
| - | **External Providers** have their own OLAs. | ||
| - | |||
| - | ===== Customers and SLAs ===== | ||
| - | ^ Customer Name ^Management Contact ^Technical Contact ^SLAs ^ | ||
| - | |Customer 1 | ||
| - | |||
| - | ===== Procedures ===== | ||
| - | Here we go with the list of our own procedures. | ||
| - | |||
| - | ===== How to ===== | ||
| - | [[support|How to Use Support Platform]] | ||
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| - | |||
| - | ===== Useful Links ===== | ||
| - | * Known Errors | ||
| - | * Workarounds | ||
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support-space.txt ยท Last modified: 2016/11/07 19:16 (external edit)
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