This shows you the differences between two versions of the page.
Last revision Both sides next revision | |||
support [2016/05/24 16:11] dpaslaru created |
support [2016/05/24 16:18] dpaslaru |
||
---|---|---|---|
Line 1: | Line 1: | ||
- | #The Cloudbase Solutions Support Portal | + | ====== |
## Introduction | ## Introduction | ||
Line 60: | Line 60: | ||
---------- | ---------- | ||
## Glossary | ## Glossary | ||
- | **Help Topic** | + | ^ Help Topic | A list of available topics to better define the problem.| |
- | A list of available topics to better define the problem. | + | ^ Issue Summary |
- | **Issue Summary** | + | ^ Issue Details |
- | Short description of the issue. | + | ^ Product version |
- | **Issue Details** | + | ^ Customer ID | The Customer ID assigned when purchasing our products or services.| |
- | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, | + | ^ Host ID | ID of the host or server (optional).| |
- | **Product version** | + | ^ Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional).| |
- | Product/ | + | ^ SLA | Service Level Agreement.| |
- | **Customer ID** | + | |
- | The Customer ID assigned when purchasing our products or services. | + | |
- | **Host ID** | + | |
- | ID of the host or server (optional). | + | |
- | **Launchpad Bug ID** | + | |
- | If there is a Launchpad Bug associated with the issue, please provide the ID (optional). | + | |
- | **SLA** | + | |
- | Service Level Agreement. | + | |