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support [2016/05/24 16:11]
dpaslaru created
support [2016/05/24 16:18]
dpaslaru
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-#The Cloudbase Solutions Support Portal+====== The Cloudbase Solutions Support Portal  ======
  
 ## Introduction ## Introduction
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 ---------- ----------
 ## Glossary ## Glossary
-**Help Topic** +Help Topic A list of available topics to better define the problem.| 
-A list of available topics to better define the problem. +Issue Summary Short description of the issue.| 
-**Issue Summary** +Issue Details Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, zipped files, etc).| 
-Short description of the issue. +Product version Product/Software version. Example: **mitaka***, ***8.0.0***, *etc.| 
-**Issue Details** +Customer ID The Customer ID assigned when purchasing our products or services.| 
-Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, zipped files, etc). +Host ID ID of the host or server (optional).| 
-**Product version** +Launchpad Bug ID If there is a Launchpad Bug associated with the issue, please provide the ID (optional).| 
-Product/Software version. Example: **mitaka***, ***8.0.0***, *etc. +SLA Service Level Agreement.|
-**Customer ID** +
-The Customer ID assigned when purchasing our products or services. +
-**Host ID** +
-ID of the host or server (optional). +
-**Launchpad Bug ID** +
-If there is a Launchpad Bug associated with the issue, please provide the ID (optional). +
-**SLA** +
-Service Level Agreement.+
  
support.txt · Last modified: 2016/05/24 16:28 by dpaslaru