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--- support [2016/05/24 16:11]
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+++ support [2016/05/24 16:28]
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-#The Cloudbase Solutions Support Portal
+====== The Cloudbase Solutions Support Portal  ======
-## Introduction
+===== Introduction =====
 This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual.
-## Create an Account
+===== Create an Account =====
 Visit https://support.cloudbase.it
-Click `Sign in`  to create a new user.
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020136551_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463507827519_Layer0.png
+Click ''Sign in''  to create a new user.
+{{:support-01.png|}}
-Click the `Create an account` link
+Click the ''Create an account'' link.
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463508808150_Screenshot+2016-05-17+16.33.51.png
+{{:support-02.png|}}
 Fill out all the required fields
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463508775581_Screenshot+2016-05-17+16.33.44.png
+{{:support-03.png|}}
 You will receive a confirmation email shortly. Please follow the link in the email to confirm your account.
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463508638437_Screenshot+2016-05-17+16.33.44.png
+{{:support-04.png|}}
-## Submit your first ticket
+===== Submit your first ticket =====
-From the main page, select `Open a New Ticket`
+From the main page, select ''Open a New Ticket''
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463510147316_Screenshot+2016-05-17+17.15.00.png
+{{:support-05.png|}}
 Fill out the necessary information. The individual fields are explained in the **Glossary** section.
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463511572962_Screenshot+2016-05-12.png
+{{:support-06.png|}}
-## Get a reply from a Cloudbase Solutions support engineer
+===== Get a reply from a Cloudbase Solutions support engineer =====
 After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email.
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463512522448_Screenshot+2016-05-17+17.20.44.png
+{{:support-07.png|}}
+{{:support-08.png|}}
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020316055_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513103278_Screenshot2016-05-1722.24.30.png
+{{:support-09.png|}}
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020170968_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513285717_Screenshot2016-05-1722.24.44.png
 The ticket can be closed **only** by a Cloudbase Solutions support engineer
-----------
+===== Check Ticket Status =====
-## Check Ticket Status
-From the Homepage, click on the `Check Ticket Status` button to see a list of all your tickets.
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020336928_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463512961036_Screenshot2016-05-1722.17.43.png
-https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020358961_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513025240_Screenshot2016-05-1722.17.32.png
+From the Homepage, click on the ''Check Ticket Status'' button to see a list of all your tickets.
+{{:support-10.png|}}
-----------
+{{:support-11.png|}}
-## Glossary
-**Help Topic**
-A list of available topics to better define the problem.
-**Issue Summary**
-Short description of the issue.
-**Issue Details**
-Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, zipped files, etc).
-**Product version**
-Product/Software version. Example: **mitaka***, ***8.0.0***, *etc.
-**Customer ID**
-The Customer ID assigned when purchasing our products or services.
-**Host ID**
-ID of the host or server (optional).
-**Launchpad Bug ID**
-If there is a Launchpad Bug associated with the issue, please provide the ID (optional).
-**SLA**
-Service Level Agreement.
+===== Glossary =====
+^ Help Topic | A list of available topics to better define the problem.|
+^ Issue Summary | Short description of the issue.|
+^ Issue Details | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, zipped files, etc).|
+^ Product version | Product/Software version. Example: **mitaka**, **8.0.0**, etc.|
+^ Customer ID | The Customer ID assigned when purchasing our products or services.|
+^ Host ID | ID of the host or server (optional).|
+^ Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional).|
+^ SLA | Service Level Agreement.|

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