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support [2016/05/24 16:18]
dpaslaru
support [2016/05/24 16:28] (current)
dpaslaru
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 ====== The Cloudbase Solutions Support Portal ​ ====== ====== The Cloudbase Solutions Support Portal ​ ======
  
-## Introduction+===== Introduction ​=====
 This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual. This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual.
  
-## Create an Account +===== Create an Account ​===== 
-Visit https://​support.cloudbase.it +Visit https://​support.cloudbase.it  ​
-Click `Sign in`  to create a new user.+
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020136551_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463507827519_Layer0.png+Click ''​Sign in'' ​ to create a new user.  
 +{{:support-01.png|}}
  
-Click the `Create an accountlink+Click the ''​Create an account'' ​link
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463508808150_Screenshot+2016-05-17+16.33.51.png+{{:support-02.png|}}
  
  
 Fill out all the required fields Fill out all the required fields
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463508775581_Screenshot+2016-05-17+16.33.44.png+{{:support-03.png|}}
  
 You will receive a confirmation email shortly. Please follow the link in the email to confirm your account. You will receive a confirmation email shortly. Please follow the link in the email to confirm your account.
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463508638437_Screenshot+2016-05-17+16.33.44.png+{{:support-04.png|}}
  
-## Submit your first ticket+===== Submit your first ticket ​=====
  
-From the main page, select ​`Open a New Ticket`+From the main page, select ​''​Open a New Ticket''​
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463510147316_Screenshot+2016-05-17+17.15.00.png+{{:support-05.png|}}
  
 Fill out the necessary information. The individual fields are explained in the **Glossary** section. Fill out the necessary information. The individual fields are explained in the **Glossary** section.
  
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463511572962_Screenshot+2016-05-12.png+{{:support-06.png|}}
  
-## Get a reply from a Cloudbase Solutions support engineer+===== Get a reply from a Cloudbase Solutions support engineer ​=====
  
 After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email. After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email.
  
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463512522448_Screenshot+2016-05-17+17.20.44.png +{{:support-07.png|}} 
- +{{:support-08.png|}} 
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020316055_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513103278_Screenshot2016-05-1722.24.30.png +{{:support-09.png|}}
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020170968_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513285717_Screenshot2016-05-1722.24.44.png +
  
 The ticket can be closed **only** by a Cloudbase Solutions support engineer The ticket can be closed **only** by a Cloudbase Solutions support engineer
  
----------- +===== Check Ticket Status ​=====
-## Check Ticket Status+
  
-From the Homepage, click on the `Check Ticket Statusbutton to see a list of all your tickets.+From the Homepage, click on the ''​Check Ticket Status'' ​button to see a list of all your tickets.
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020336928_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463512961036_Screenshot2016-05-1722.17.43.png+{{:support-10.png|}}
  
-https://​d2mxuefqeaa7sj.cloudfront.net/​s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020358961_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513025240_Screenshot2016-05-1722.17.32.png+{{:support-11.png|}}
  
- +===== Glossary ​=====
- +
----------- +
-## Glossary+
 ^ Help Topic | A list of available topics to better define the problem.| ^ Help Topic | A list of available topics to better define the problem.|
 ^ Issue Summary | Short description of the issue.| ^ Issue Summary | Short description of the issue.|
 ^ Issue Details | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots,​ zipped files, etc).| ^ Issue Details | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots,​ zipped files, etc).|
-^ Product version | Product/​Software version. Example: **mitaka***, ***8.0.0***, *etc.|+^ Product version | Product/​Software version. Example: **mitaka**, **8.0.0**, etc.|
 ^ Customer ID | The Customer ID assigned when purchasing our products or services.| ^ Customer ID | The Customer ID assigned when purchasing our products or services.|
 ^ Host ID | ID of the host or server (optional).| ^ Host ID | ID of the host or server (optional).|
 ^ Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional).| ^ Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional).|
 ^ SLA | Service Level Agreement.| ^ SLA | Service Level Agreement.|
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support.txt · Last modified: 2016/05/24 16:28 by dpaslaru