Table of Contents

Cloudbase Support Team Space

This is the playground for the Support team.

Team Members

List the members of the support team, along with contact details.

Name Phone Email Skype Fleep
Alexandru Bujor +40785924646 abujor@cloudbasesolutions.com alex_bujor bujor.alexandru89@fleep.io
Costin Galan +40743609874 cgalan@cloudbasesolutions.com live:galan.costin cgalan@fleep.io

Internal Contacts

Contacts inside Cloudbase for different services used by Support Team.

Service Contact Person Preferred communication method
VPN Access ??? ???@cloudbasesolutions.com
Support Platform Access ??? ???@cloudbasesolutions.com

Escalation Points

When all else fails and support team cannot cover the issue, call these guys. It would be nice to get OLAs from them as well.

Internal

Product/Service Contact Person Preferred communication method
Cloudbase Nova Driver ??? ???@cloudbasesolutions.com
Cloudbase Cinder Driver ??? ???@cloudbasesolutions.com

External

Product/Service Contact Person Preferred communication method
Microsoft Stuff ??? ???@cloudbasesolutions.com
Canonical Stuff ??? ???@cloudbasesolutions.com

Operational Level Agreements (OLAs)

Internal Teams should provide a first response time in maximum 1h.


External Providers have their own OLAs.

Customers and SLAs

Customer Name Management Contact Technical Contact SLAs
Customer 1 Manager 1 Engineer 1 First response: 2h

Procedures

Here we go with the list of our own procedures.

How to

How to Use Support Platform