This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual.
Create an account link.
Fill out all the required fields
You will receive a confirmation email shortly. Please follow the link in the email to confirm your account.
From the main page, select
Open a New Ticket
Fill out the necessary information. The individual fields are explained in the Glossary section.
After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email.
The ticket can be closed only by a Cloudbase Solutions support engineer
|Help Topic||A list of available topics to better define the problem.|
|Issue Summary||Short description of the issue.|
|Issue Details||Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, zipped files, etc).|
|Product version||Product/Software version. Example: mitaka, 8.0.0, etc.|
|Customer ID||The Customer ID assigned when purchasing our products or services.|
|Host ID||ID of the host or server (optional).|
|Launchpad Bug ID||If there is a Launchpad Bug associated with the issue, please provide the ID (optional).|
|SLA||Service Level Agreement.|