This is an old revision of the document!
## Introduction This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual.
## Create an Account Visit https://support.cloudbase.it Click `Sign in` to create a new user.
Click the `Create an account` link
Fill out all the required fields
You will receive a confirmation email shortly. Please follow the link in the email to confirm your account.
## Submit your first ticket
From the main page, select `Open a New Ticket`
Fill out the necessary information. The individual fields are explained in the Glossary section.
## Get a reply from a Cloudbase Solutions support engineer
After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email.
https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020316055_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513103278_Screenshot2016-05-1722.24.30.png https://d2mxuefqeaa7sj.cloudfront.net/s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1464020170968_https---d2mxuefqeaa7sj.cloudfront.net-s_A5A6BF6D7C14E28E83752979C27678A967D21DEC15BB56E1F38496F156C7FA4C_1463513285717_Screenshot2016-05-1722.24.44.png
The ticket can be closed only by a Cloudbase Solutions support engineer
## Check Ticket Status
From the Homepage, click on the `Check Ticket Status` button to see a list of all your tickets.
## Glossary
Help Topic | A list of available topics to better define the problem. |
---|---|
Issue Summary | Short description of the issue. |
Issue Details | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, zipped files, etc). |
Product version | Product/Software version. Example: mitaka*, *8.0.0*, *etc. |
Customer ID | The Customer ID assigned when purchasing our products or services. |
Host ID | ID of the host or server (optional). |
Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional). |
SLA | Service Level Agreement. |