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support-space
Table of Contents
Cloudbase Support Team Space
This is the playground for the Support team.
Team Members
List the members of the support team, along with contact details.
| Name | Phone | Skype | Fleep | |
|---|---|---|---|---|
| Alexandru Bujor | +40785924646 | abujor@cloudbasesolutions.com | alex_bujor | bujor.alexandru89@fleep.io |
| Costin Galan | +40743609874 | cgalan@cloudbasesolutions.com | live:galan.costin | cgalan@fleep.io |
Internal Contacts
Contacts inside Cloudbase for different services used by Support Team.
| Service | Contact Person | Preferred communication method |
|---|---|---|
| VPN Access | ??? | ???@cloudbasesolutions.com |
| Support Platform Access | ??? | ???@cloudbasesolutions.com |
Escalation Points
When all else fails and support team cannot cover the issue, call these guys. It would be nice to get OLAs from them as well.
Internal
| Product/Service | Contact Person | Preferred communication method |
|---|---|---|
| Cloudbase Nova Driver | ??? | ???@cloudbasesolutions.com |
| Cloudbase Cinder Driver | ??? | ???@cloudbasesolutions.com |
External
| Product/Service | Contact Person | Preferred communication method |
|---|---|---|
| Microsoft Stuff | ??? | ???@cloudbasesolutions.com |
| Canonical Stuff | ??? | ???@cloudbasesolutions.com |
Operational Level Agreements (OLAs)
Internal Teams should provide a first response time in maximum 1h.
External Providers have their own OLAs.
Customers and SLAs
| Customer Name | Management Contact | Technical Contact | SLAs |
|---|---|---|---|
| Customer 1 | Manager 1 | Engineer 1 | First response: 2h |
Procedures
Here we go with the list of our own procedures.
How to
Useful Links
- Known Errors
- Workarounds
- Google
support-space.txt · Last modified: 2016/11/07 19:16 (external edit)
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