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| ====== The Cloudbase Solutions Support Portal | ====== The Cloudbase Solutions Support Portal | ||
| - | ## Introduction | + | ===== Introduction |
| This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual. | This manual is intended as a guide for the Cloudbase Solution Support portal. At the end of the document you can also find a glossary of terms used throughout the manual. | ||
| - | ## Create an Account | + | ===== Create an Account |
| - | Visit https:// | + | Visit https:// |
| - | Click `Sign in` to create a new user. | + | |
| - | https:// | + | Click '' |
| + | {{:support-01.png|}} | ||
| - | Click the `Create an account` link | + | Click the '' |
| - | https:// | + | {{:support-02.png|}} |
| Fill out all the required fields | Fill out all the required fields | ||
| - | https:// | + | {{:support-03.png|}} |
| You will receive a confirmation email shortly. Please follow the link in the email to confirm your account. | You will receive a confirmation email shortly. Please follow the link in the email to confirm your account. | ||
| - | https:// | + | {{:support-04.png|}} |
| - | ## Submit your first ticket | + | ===== Submit your first ticket |
| - | From the main page, select | + | From the main page, select |
| - | https:// | + | {{:support-05.png|}} |
| Fill out the necessary information. The individual fields are explained in the **Glossary** section. | Fill out the necessary information. The individual fields are explained in the **Glossary** section. | ||
| - | https:// | + | {{:support-06.png|}} |
| - | ## Get a reply from a Cloudbase Solutions support engineer | + | ===== Get a reply from a Cloudbase Solutions support engineer |
| After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email. | After the ticket has been submitted, a Cloudbase Solutions support engineer will be assigned to your ticket. For every reply you’ll receive an email. | ||
| - | https:// | + | {{:support-07.png|}} |
| - | + | {{:support-08.png|}} | |
| - | https:// | + | {{:support-09.png|}} |
| - | https:// | + | |
| The ticket can be closed **only** by a Cloudbase Solutions support engineer | The ticket can be closed **only** by a Cloudbase Solutions support engineer | ||
| - | ---------- | + | ===== Check Ticket Status |
| - | ## Check Ticket Status | + | |
| - | From the Homepage, click on the `Check Ticket Status` button to see a list of all your tickets. | + | From the Homepage, click on the '' |
| - | https:// | + | {{:support-10.png|}} |
| - | https:// | + | {{:support-11.png|}} |
| - | + | ===== Glossary | |
| - | + | ||
| - | ---------- | + | |
| - | ## Glossary | + | |
| ^ Help Topic | A list of available topics to better define the problem.| | ^ Help Topic | A list of available topics to better define the problem.| | ||
| ^ Issue Summary | Short description of the issue.| | ^ Issue Summary | Short description of the issue.| | ||
| ^ Issue Details | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, | ^ Issue Details | Please detail the issue as precisely as possible. For log files or any text content longer than a few lines, please attach the file to the issue. You can also attach relevant files (screenshots, | ||
| - | ^ Product version | Product/ | + | ^ Product version | Product/ |
| ^ Customer ID | The Customer ID assigned when purchasing our products or services.| | ^ Customer ID | The Customer ID assigned when purchasing our products or services.| | ||
| ^ Host ID | ID of the host or server (optional).| | ^ Host ID | ID of the host or server (optional).| | ||
| ^ Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional).| | ^ Launchpad Bug ID | If there is a Launchpad Bug associated with the issue, please provide the ID (optional).| | ||
| ^ SLA | Service Level Agreement.| | ^ SLA | Service Level Agreement.| | ||
| - | |||
support.1464095935.txt.gz · Last modified: 2016/05/24 16:18 (external edit)
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